Founded in 1999, and headquartered in Fremont, California, PTEC Solutions is an ISO 9001:2015 certified manufacturing company specializing in precision machining, electro-mechanical box build, cable and harness manufacturing, fiber optics assembly customization, and printed circuit board design. We have worked with arrays of clients in the industries of defense, semi-conductor, consumer products, network and telecommunications, and medical advancement. We service our diverse customers from 3 facility locations worldwide – California and Texas in the U.S. and Ho Chi Minh City in Vietnam. Our goal is to provide excellent services and quality products to our customers, and to support their business demand ranging from low volume rapid prototyping need to high volume production requirement.
We are currently seeking an RMA Coordinator to join our team in Fremont, California. The ideal candidate is customer focused, able to follow processes, willing to take on additional tasks, and able to resolve issues independently while working well with different departments.
Responsibilities:
- Respond to customer requests for material returns, investigate and disseminate details and RMA numbers
- Receive customer product returns and perform failure analysis
- Verify whether a part has physical damage or functional failure, and determine the root cause of a defect
- Assess and determine work instructions that are required to bring the assembly to the final revision
- Diagnose issue and determine next actions that need to be taken
- Enter analysis findings in RMA Database and maintain data in RMA Log
- Work closely with Customer Service, Purchasing, Quality and Engineering to release rework orders, allocate materials needed for rework/repair
- Coordinate rework order cost estimation with Quoting
- Interact with manufacturing teams and planner for rework/repair status and ship date confirmation
- Coordinate with purchasing and warehouse personnel for stock purge of defective parts to be returned to vendor
- Communicate technical issues to customers and inform them of the rework/repair status
- Responsible for monthly reporting of receipts, work-in-process, shipments and cycle time
- Identity urgent demand and backorder, and evaluate their urgency for work prioritization
- Resolve receiving and shipping problems and work with accounting on invoicing/credit memo issues
- Track and identify failure trends that may impact customer service, and implement improvement plans and solutions
- Review and update process documentation as required
- Perform other duties as assigned
Education, Work Experience & Job Skills:
- Bachelor’s degree, associate degree in relevant fields, or proven related experience
- Good written and verbal communication skills
- Must work well under pressure in a fast-paced environment with dynamic requirements and priorities
- Attention to detail, organized, and committed to managing issues through resolution
- Must be team player and highly motivated with ability to organize and prioritize multiple tasks
- Knowledge with MS Word, MS Excel and Outlook is necessary
- Manufacturing, planning, quality and statistical background would be useful
- Warranty administration experience would be beneficial
- Experience with ERP system is a plus
Qualified candidates should send their resume and application to: hr@ptecsolutions.com